The order taken was completely wrong at every stage . 1. I paid for first class recorded meaning it should have arrived the next day. 2. The date processed wasnt until 5 days after my purchase which pushed the process back even further and there seemed to be no record of my actual purchase time 3.My order took over a week to arrive and had to be chased 3 times. The lady who helped me over the phone was extremely lovely and calm , so thankyou ! But it was very clear there was a lot of confusion - even my address was wrong! Very upset to have paid over £100 for the film and express delivery (i am a student) I had no film in time for my shoot which meant had to fork out more money for emergency film for the day and no offer of compensation or refund on my delivery costs I incurred . I ended up waiting over the estimated free delivery schedule which is supposed to be 3-5 days and paid for express. Imogen