This is what happened to me!!! Christian Roca | 21/08/2014 12:30 Quote Im very dissapointed by your company i wroted you down the same day that I bought this monopod and i tried to cancel my purchase at the same moment and i could not find the way on your website. By the way you wrote me today 21-8-14 after exactly the day that i got the monopod. Thank you for nothing CR Sent from my iPhone On 21/08/2014, at 10.09, Sales fotoSENSE <service@fotosense.co.uk> wrote: Good Morning Thanks for your email, I am sorry but we are unable to cancel your order as this was shipped out from us 19th August, tracking number for your parcel is 5150129405 and you can track this at www.dpd.co.uk With best regards, Sales & Billing You can view the ticket and reply from web interface from here . Sales & Billing | 21/08/2014 09:09 Quote Good Morning Thanks for your email, I am sorry but we are unable to cancel your order as this was shipped out from us 19th August, tracking number for your parcel is 5150129405 and you can track this at www.dpd.co.uk Christian Roca | 19/08/2014 04:23 Hi Fotosense I just bought this Monopod Benro A48F and separately the head Benro S6 and I can notice that it is "out stock" so I would like to cancel my purchase or if you can find the missing part the monopod foot VT1 that means the set completely and do a better price for me. Or otherwise I will buy it in this website cheaper €239 inc Tax http://www.fotoshopaalten.com/benro-video-monopod-set-a48fbs6-met-s6-video-kop.html Free of delivery charges Plus they have it on stock And it is the set complete "Benro Video monopod set A48FBS6 met S6 video kop". I Would appreciate you help and please confirm this email. Best Regards Christian R