Phoned up to ask a couple of questions about a Panasonic VW-ACT380 Camcorder Accessory Kit. Specifically wanted to know a) if the 380 battery was the most up-to-date, as some older versions appeared not to work with the HC-VXF1 Camcorder I was interested in - was told the battery in this kit was the most up-to-date; and b) if the plug in this kit was a British one, or a European one (as the kit sold on Amazon came with the European plug) - was told this one came with the British plug. Based on the above, I ordered the accessory kit. I also ordered the camcorder from Fotosense, as they were selling it cheaper than elsewhere and they are a recognised retailer for the current Panasonic cash back offer. The camera and accessory kit arrived in a timely fashion, but I was frustrated that the plug for the battery charger in the accessory kit was, in fact, the European one. I phoned up to sort this out and Fotosense apologised and immediately sent out a British adapter plug, to use with the battery charger. The battery in the accessory kit was the most up-to-date and works fine with the camcorder, which is excellent. Overall, good and friendly customer service, pricing very good, only lost one star because of initially being sent a European plug, despite specifically asking about this in the first instance. Would buy from this retailer again.