I waited 16 days for 3 items to arrive. then I tried ringing to find out where they were. No one answered phone so I raised a ticket online. I got a reply within 1 day which told me that they only had 2 of my 3 items in stock and were waiting for stock to arrive of the third. They asked did I want them to send the 2 in stock and cancel the third. I said send 2 in stock and wait for 3rd to arrive. I then found that I could buy 3rd item from elsewhere who did have stock so sent another message to say cancel 3rd item but substitute it with a fourth. No reply so I didn't know if they were doing this. Nothing arrived so after 2 more days I rang and spoke to someone who sorted it all out and all 3 items arrived 2 days later. I was frustrated at first as I never got replies but satisfied at end as I did get all items I required and they cancelled the out of stock one. But if they had replied to all my messages I would have been happier at the start. So overall happy with what I got but feel that their system of communication needs to be altered if they want customer satisfaction.