I have bought from them a couple of times. A bit pedantic when there are problems and not very reassuring initially. You get a blow by blow account of discussions they have with suppliers. Better to say up front if they will sort things with a rough deadline on when. All said though I'll use then again. For a very reasonable consideration I'll write some customer care protocols for them to assure 5 star rating.
Ned Ward
10 years ago
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