Ordered an item which according to the website was in stock, but a few days later got an email advising that they were waiting for delivery. Exchanged several email and was advised that at the time of my order they only had 1No in stock but three orders came through, and they had dispatched to the first one that was processed. All seemed reasonable but the annoying part was that they took payment immediately order was placed - in my opinion payment should only be taken when goods are dispatched. Nonetheless item arrive about 2-weeks later and with the free 3-year warranty the price could not be bettered elsewhere. Would consider using again but would ring first to check stock level.