I was happy with the product as it met my expectations and was as described on the website, however, there were problems with the 'delivery' by ParcelForce. I say 'delivery', but in fact the product was never delivered. Although ParcelForce came to the door on two consecutive days, they made no attempt to ring the doorbell on either occasion. As the package was far too big to put through the letter box, they just left a card. On the third day, I had to cross town (1.5-hour round trip) to collect it from the ParcelForce depot. I have since received an apology from ParcelForce, but I would recommend that Fovitec choose a more reliable service for delivery of items that will not fit through a standard letter box.