I'm very disappointed about the non existent costumer care. I sent 2 cards in December 2020 and Feb 2021 and none got delivered! So when, on Feb 20th 2021 I complained, they answered with an automated reply and changed the delivery date for Dec 2021, when I order the card on 11 Dec 2020! And when I try to cancel it, as i thought it didn't want to resent it for Dec 2021, they said it was to late to cancel the Order! I'm very upset and disappointed! And I will not use this company again and I will tell all my family and friends not to trust freeprint, especially at this time, with lockdown and shielding lasting a year... not be able to meet anybody, cards is the only tangible thing we can give, and was denied by Freeprint incompetence and misleading app!