On the 4th of July I ordered a Rebo 12ft trampoline with Halo II surround. It was delivered two days later on Friday. I took the old trampoline down and disposed of it ready for the new one. On delivery all the boxes were in good condition and I opened them up to find the instructions. I laid the pieces out and began to assemble. A few minutes in I discovered one of the pieces was incorrect and I assume for a smaller sized trampoline. First point of call was obviously fun for kids but I also emailed Rebo directly. There isn't a helpline number for either but I did hear back from fun4kids within half hour. They asked for photos and details of the incorrect part which I supplied. Being honest I was furious as my 9 year old daughter had been looking forward to her new trampoline and had a few friends coming for a sleep over. They're all big trampoline fans so this was to be a lovely evening. Needless to say after some angry emails I was told the replacement part would be urgently shipped to me. It is now 4 days later and the contact at fun4kids still can't tell me how it was shipped when it will arrive. An to top it off I've received an email for a review. So here is my review, no it's not their fault the part was incorrect as this would have been done by Rebo. I just find it terrible that I was made to feel the advisor was doing me a favour ordering the correct part and had no sympathy about the situation at all. I paid almost £300 for something I still can't use and have been offered no kind of good will gesture. Personally I dont know many retailers that communicate so poorly. An considering their company is called fun4kids I find this is more of a marketing name than a motto. As I say still waiting and furious about the whole situation. Don't get me wrong if your item is all correct they're good value for money but if you have any problems best get comfortable as you will have a long wait.