I placed an order over the telephone because of where I live you charged me extra carriage. The uk carriage and an extra £20. Your procedure for taking the order was very very slow. Your employee would not listen and talked over me as I spoke. I had to ring back with the card number and lost my cool as a second employee answered and seemed more dense than the first and would not listen either. The order was taken and the creditcard debit confirmed and the deal was complete. Then after going through all this and some of the time whilst I walked through lashing rain and dark I got home. Your staff member rang again with the news that my item was not in stock after all. I shall not buy anything from you again. I prefer to speak to someone with a proper BBC english accent if they are in England or a regional accent whish is to be encouraged too just as I would try to speek French to a French person if I was on holiday in France. I learnt this at school.