This is the first time I have been motivated by such bad customer service to spend my time writing a review. We ordered a bookcase in June. Furniture UK informed us that it was currently not in stock but would be in the next few weeks; fine, we thought, at least we know. It was eventually back in stock in mid-August, two months after the original order. Delivery by Friday we were told. Never arrived. Furniture UK blamed the logistics company TFL logistics. We were reassured it would come by next Friday. Again, no delivery. This repeated twice more. At this point I was ringing twice weekly. Finally by mid-September we received an e-mail from TFL logistics stating that the item had been booked in to be PICKED UP PRIOR TO DELIVERY meaning that up until this point Furniture UK had been blatantly lying to us about the fictional Friday delivery dates. Turns out Furniture UK use TFL to pick the items up from the manufacturer rather than having it in their own warehouse (if they even have one). Then began the issues with TFL; after three failed attempts to pick up the bookcase, numerous phone calls to Furniture UK and the courier, and a recorded letter stating our dissatisfaction and threats to report to Trading standards we finally got the bookcase in OCTOBER. Despite repeated requests to use a more competent courier Furniture UK stuck with TFL. I suspect the two companies may be more closely linked than the Furniture UK staff are willing to let on. Furniture UK offered us £10 as an apology for all the delays; to be honest we hold little hope of ever seeing this money and just want to put the whole saga behind us. Every time I look at the bookcase now I can't help but get angry. Realistically, service has to be truly exceptional to motivate people to spend the time to write a good review; I seriously question the authenticity of the positive reviews on this site and can't help but think they are only there to try to offset the effect of the negative reviews whose content matched my experience closely. AVOID AT ALL COSTS.