Anonymous
I bought a high gloss white desk in September last year, quite pricey but looked very high end with LED lights etc. When it arrived the finish quality was extremely poor, and difficult to put together nothing fitted plush - was so poor that I complained immediately but could return as they wanted all the original packaging etc and to pay courier. The drawers were supposed to be push open and close and that didn’t work from day one, then I didn’t get the right runners so they had to send more out. They offered a 10% refund of the £360 or I’d have to pay to return it. I just put up with the fact that I have to open the drawers from the side without the push function, least they actually opened at all now with the right runners. Now 10 months later the runners have fallen to bits and I’m left with drawers that don’t even open, product is useless and £360 wasted for a poorly finished which doesn’t last a year. I went back to the support email and asked if they could send out another set of drawer runners (probably cost them £5) and the answer was no as it’s now 10 months from order - so clearly the expectation is their products and parts won’t last a year. Would avoid buying at any cost from there and don’t make the same mistake I did.
2 years ago
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