Absolutely appalling experience, ordered the product, clearly requested for delivery to our 24 hour concierge or call us when you arrive at the location, and waited 48 hours as per their commitment of delivery time, product didn’t arrive, contact the customer service and informed us the delivery attempt was made, we did not receive it and concierge confirmed they didn’t recieve any delivery, it’s been 6 days and still no delivery and we have asked for refund and the customer service informed the company will charge for delivery and will deducted money out of the total amount paid for refund, it’s ridiculous for a company to charge a customer for a delivery it did not happen, even worse the customer service accepts and claims it’s delivery companies fault and expect the customer to bear the delivery charge. We have asked for complete refund and they sent an email saying we have asked for redelivery when we clearly mentioned to the person in customer service for refund If dashion in furniture has an issue with the delivery company they need to sort out with the delivery company and should not ask the customer to bear the cost. Thought of buying more products from them initially when I placed the order for the first product. Will never buy from this company. No delivery till now and no response for the from customer service for the refund request.