I requested a withdrawal, but it took several days before I heard back. My wallet's balance abruptly vanished a short while later. After a week went by with no explanation, I emailed support using the address in my bio (EMAIL IN MY BIO), and they were able to assist me in getting the money back. Even while I'm glad the matter was settled, I felt uneasy about the entire event. Users should have the assurance that their money is safe and that any problems will be resolved quickly. Building that trust would be greatly aided by improving customer service's timeliness and dependability.