I submitted a withdrawal request over two weeks ago, but the funds have yet to be deposited into my bank account.
The platform claimed the transaction was completed on their end; however, after contacting my bank, I was informed that no deposit had been received, rejected, or even initiated.
Following a comprehensive investigation by my bank’s fraud department and Zerentra, no trace of the transaction could be found.
Fortunately, with their assistance, I was ultimately able to recover my funds.
1 month ago
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