I bought a Pokemon Scarlet from GAME.co.uk because they said they would provide a Pokemon figurine in their Twitter post and on their website. Soon after I placed my order, I found that they had silently removed the bonus from the item, so I was worried and started asking them if I could get this bonus. I asked many times, and they could not give me a clear message, which was just the cut-off date of the bonus. They could only tell me general information and claimed I would get this bonus 'while stock last'. They did not want to give me clear information so that I could purchase elsewhere. They did not tell me the bonus cut-off date until 2 hours before the parcel arrived. They told me the cut-off date was 7 Nov 2022, which they should have known before I placed my order. They did not clearly inform customers about their cut-off date so they could get more orders. Because of their trick, I waited for the stock to arrive, and I got nothing. I must pay for the return postage myself if I want to return it, and I do not think they will refund my delivery postage (postage for getting the parcel). Because of the postage loss, I will not return the item. Returning them will make me lose even more. I treat this extra money as a fee to see their true colour. They are very dishonest/ chaotic about their pre-order bonus, so I recommend you not to buy from them. You will only get your bonus 'while stock last'. You can never tell when their stock will run out and how many stocks they have before you cannot easily cancel your order. Even if you go to Paypal to dispute, it isn't easy to prove you are right as they will not include any pre-order bonus information in your order. I wish this pre-order could turn out to be good so I would have become their loyal customer, but unfortunately, they are making me very disappointed.