The initial response to my request was very fast (about an hour as I remember). The first response was very professional and he asked all the right questions. The second was not long after and was equally professional. I used the second simply because she was closer to the house that needed attention. I called the first responder to explain why I wasn't using him and to not bother quoting, he thanked me for the courtesy - that was a nice touch I thought. As far as the work was concerned we are more than happy with it. We had before and after pictures every day. The pictures were required because we are not in the country. A remarkable job which left the place very much as it would have been if we were still there. All in all we are extremely pleased with both the responses and the quality of the work thank you. I will certainly recommend the service to others.