The initial virtual appointment was good and We was provided with all the information. On the appointment, they confirmed we could have our new boiler installed by the end of the week (this was great as our old boiler had packed up and had no hot water etc). However, this was definitely a lie to get the sale from us, As soon as we signed the papers, they phoned to book us in only to inform us that our installation was not for another 2 and a half weeks. When I challenges this, they said they had a large amount of bookings between us singing our papers… The day of the install, the engineer was very professional, but then informed the boiler he had for us would not fit in our current cupboard housing despite being reassured in our appointment that it would fit as this was the one thing we wanted. We were not offered any compensation and was given the option to continue with the install or delay the fitting (even though we had no boiler) and wait for one that would fit. Despite not being happy, we proceeded with the install where they had to remove my cupboard and now have my boiler on show in the kitchen. The boiler took 2 days to install. On the second day, the engineer arrived nice and early before I left for work but was surprised when I returned from work 11 hours later to find him still there and to be informed that Boiler Plan messed up and forgot to arrange an electrician to come and wire everything in, so the poor engineer had to stay late and temporarily wire in the boiler and was told we just had to wait for a phone call from boiler plan to then schedule in the electrician. Again, no apology, compensation or anything from Boiler Plan. 2 days later, we got a call from boiler plan to schedule in the electrician (which my partner had to book another day off). Overall, I would not recommend Boiler Plan themselves at all, however it’s the actual installation guys who deserve at least some recognition. They install guys we’re professional, polite and punctual and they are the only reason I gave some stars above.