I originally had a boiler with boiler plan, worked for 1year and then several repairs until they decided that it was too faulty to fix and that I was unlucky to have such a boiler. It was replaced with another boiler after several complaints..... Now the new boiler has worked for one year and broken down exactly like the first one. A do not use sign was placed on it, was promised a new part and I have not heard from service for over a month. Their usual numbers are nolonger in service and no response to emails. I feel that this company have sold me two faulty boilers and the stress they have put me through over the years.... I am getting paperwork together to sue them this time around. Someone needs to close them down as the boilers they are selling to some of us are possibly unsafe. The first one used to shake violently that the fire service had to disconnect it in the middle of the night. Please stay away from this company if you can.