The support and care I received from Sam England was TOP NOTCH! He was so patient in explaining the options I had with the problemi with my boiler, he made himself available, should I had additional questions. He went the extra mile, finding a suitable boiler for me at the last minute when the supplier wasn't going to delivery the one originally ordered. He kept me informed with courtesy, helpfulness, care and surely a smile on his face. Thank you Sam, you really made a difference for me! All customer care staff should behave like you did. All the best. Roberta (Catford)