Took out my first year insurance at 1600 and had one claim. I then had my window smashed and was told this would not affect my policy so I went through them to get my window fixed. I rang up for a renewal and was told this was a second claim on my policy so my insurance for my second year had gone up to 1900 despite being told it would not affect it! Every time I ring they can take between 20-40 minutes to answer. I transferred the last month of my policy as I got a new car and I had to pay 240 to have a new box fitted yet was told the box in my old car would be put to 'sleep' which obviously shows that they are not bothered about the box! When I made my 'second claim' I was told that it was reported by a solicitors when I had reported the claim myself and no one had any details of the first claim I made when I rang up to find out about it. I recently found out you have to pay to gain access to the details of your telematics box at the end of your policy yet this doesn't even seem to be taken into consideration as my score was 99%! They also quoted a higher renewal rate referring me to another company when online I found a quote of 1400 from autosaint themselves! If you e-mail them you may wait 2 weeks for a reply if they ever respond.