Despite waiting a short amount of time for a server to be free the staff were absolutely lovely! So friendly and constantly informative, even the receptionist I spoke to during my wait. My server was kind and clear in explaining everything to me which was useful as a provisional driver! She gave examples when appropriate and answered all questions or queries I had. She even offered an alternate policy to the one I had found online which was far more beneficial to me and saved me money. So pleased with all my dealings with them (I've called up 2 previous times too, lovely experiences then too).