We used this awful company for my sons first car. The black box company cancelled on us twice, saying there wasn’t an engineer in the area. The third appointment they gave us was just over the 14 day deadline (by 3 days). Autosaint wouldn’t allow it and told us the insurance will be cancelled because we hadn’t had the black box fitted within 14 days, despite it not being our fault that they cancelled, and with it being over Xmas too... they wouldn’t allow a few extra days. They said as a gesture of goodwill they won’t charge a cancellation fee hahaha laughable isn’t it !!! DO NOT USE THIS COMPANY. They may come out at the cheapest but their customer service is dreadful, and they’ve now lost another customer!