absolutely criminal, you can insure any plate regardless of if the Reg plate is even in existence. returned to them after using another company they used original plates of the bike from old account detail ( I know I should have noticed but you'd think they have some sort of data or link to DVLA to make sure the bike actually even exists. Don't be fooled by the big Brand name it seems that it is all a front. So in theory you could ensure any plate as they cant check and will not know if a real bike or not, you can then get plates made up and put on said bike so if pulled looks legal even if bike is cloned or stolen. Also they will ask you very personal questions about you income and monthly out goings they ask intrusive which is weird as they don't seem to care if the bike is real or not but want to know everything about your personal income which seems very weird and worrying for data protection.