We organised insurance online. Nice and easy fill in all the details relax and it's all done. We go on holiday for a short break to return to a letter from Bennetts. Dated 20th Feb it says that proof of no claims had not been sent and my policy is being cancelled. Not a nice letter requesting I contact them to remedy this but a final blunt 'your policy is cancelled'. I was not asked to send proof. This letter said I had until 12:01 on the 2nd of March to do so. We phoned as soon as possible sort it out. The lady on the phone was helpful and understanding however we ended up changing to a different policy still with Bennetts. We then received another letter dated 24th Feb bluntly telling me my policy is no longer in force and I must return the certificate of motor insurance. As this was done online we never received a certificate so cannot return one. Your letters need to be more customer friendly in their wording.