Poor. Over the last five plus years I've been with bennetts. I never had to worry about my insurance automatically renewing. This year it didn't renew automatically. I only noticed a few days ago I'd not had new documents through. The guy said they sent me a letter. Unfortunately they sent to my old address because I hadn't updated address. Surely the emailing me for free would of got my attention. With a busy life most young people connect by email. Failing me contacting you. You sure of phoned me and left a voice message if I didn't answer. We something saying we have not automatically renewed your policy this year. Sending letters is old school and expensive. A text would be far cheaper.