Tried to call 3 times over a 24 hour period as I had tried online and it would not work, to be told systems were down and they couldn't adjust existing or create new policies. If it hadn't been that they had the best price, I would have gone elsewhere. Also, when I did manage to speak with someone and set the policy up, I was charged twice on my debit card. This was after I specifically asked if I had already been charged as I had tried online, to be told by the agent that that was impossible as the system was down, which is obviously incorrect.
7 years ago
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