I was using Bennetts for the past 3 years, and I believed it was the best rider insurance, but this year i will not continue with them. After buying insurance policy they came back to me with the letter saying i didn't tell them true whilst making a quote and policy will be cancelled. Even-though I disagreed with this I was willing to resolve the problem and continue with the policy, but I was deeply disappointed. No one had interest in resolving it and i didn't receive any help or customer service you would expect. I ended up with cancelled policy (what will go in to my record and my next insurance premium will be higher). Overall it turned out they are just a big brand, fake image and no quality to be found what comes to customer care. Im glad I found out this sooner than later and I'm glad i don't have to experience what would it be if you would have an accident and you would need to deal with that sort of customer service.