I initially insured with Bennetts last year because my existing broker couldn't provide a multi-bike policy any longer. At that time the Bennetts experience was considerably better than the other 'known suspects' in motorcycle insurance. Sadly my renewal experience has been atrocious. My (mailed) renewal quote had risen from £270 to £430, I have had no claims or changes in the year. I phoned and was told the quote was wrong and that the true figure was £470. There was no explanation or apology. I asked if I could be mailed an accurate renewal quote and was told that the Bennetts' system couldn't do this. I was however (repeatedly) asked if I wanted to be removed from automatic renewal due to happen within a week. After whinging on Twitter I was called by a more helpful person who eventually offered preferable quotes by splitting my insurance back into two policies. I phoned later to accept the first of these, my BMW, strangely the quote had reduced during the day by £60. I had been offered three quotes, the more expensive one covered panniers and non-garaged risk compared with a cheaper quote that offered no cover at all when at home or to the panniers; I took the more expensive quote and paid the initial payment by card. The following day Bennetts contacted to tell me that their system had thrown out all of my details and that I would have to re-enter into the renewal process. I was repeatedly steered towards the quote that I had rejected but eventually I was covered. I was told that I would have to wait for my card-deposit to be refunded by cheque because the Bennetts system couldn't refund back to the card. Because Bennetts are unable to take a deposit on the same card twice in a day I should have called back to insure by second (OTR) bike, I haven't as yet, life is short. I don't like speaking negatively however my email box is full of Bennetts' request for feedback. Throughout this process I have spoken with individuals who ranged from rude and surly to utterly professional and helpful. However I have been left with little faith in either the Bennetts system or the underlying insurance underwriting business. It is worth mentioning that prior to this my partner has had a similar experience with other motorcycle insurance specialists. I received my initial deposit refund yesterday around three weeks after I made the payment, I will have to go into my bank to pay this cheque in next week.