I'll start by saying that the review should be zero stars but that's not an option. Have changed my FZS600S Fazer for a BMW R80rt I knew I was going to get my pockets rifled like you always do when you alter any policy. The nightmare began. Carole Nash informed me that I'd have to pay an extra £20.56 which wasn't so bad but the kick in the crotch came with the £37.50 admin charge. I managed to get them to lower the admin charge to £18.75. Then I tell them the BMW is worth £2650 but they tell me the underwriter won't cover anything worth more than £2000 unless it's garaged. It was suggested that I reduce the value of the BMW to £2000. Yeah right! They told me I'd need a new policy which meant I'd lose my current policy. I paid £147.99 for 87 days insurance. Well £110.49 when you deduct the £37.50 refund. I was told part of the cost was for the breakdown cover which I never made a claim on. Their advertising tagline is 'The care it deserves'. After being with them for the last three years (and losing 75%of my premium) I've found the 'care' is solely for themselves, not their customers. I have found that Carole Nash only cares about their profits and certainly not their customers. A truly awful money grabbing company that inflicts punitive charges on it's customers and is totally indifferent to their needs. Utterly shameless moneygrabbers who charge you to stay but charge you a damn sight more to leave. You won't get a fair deal from Carole Nash!