God awful customer service, used carrot as it was good price for me as a new driver but I still paid a hefty price even with the box. I was threatened with cancellation and they proceeded with it when I wanted to change my address since they wouldn't cover me if I moved to a new address even though I HADNT confirmed the move yet. Then a month before its due to expire i had a -0.1 on my score being at RISK of cancellation but they went ahead and cancelled it anyway... no reasoning and no empathy. STAY AWAY, its not worth it. Im currently with ROOSTER which is a way better insurer, cheap and NO BLACK BOX