Had an existing policy with carrot, and when it came up for renewal I only received 1 email saying my end date of policy which was months before ending, so no phone call or txt to remind me. Also the most important information that I needed to know was that they don't automatically renew your policy, which they advise at the bottom of the email, should be at the top. ????. Driving score has gone after renewing my policy, also they charge money to top up my reward card. New car and new insurance company is on the cards. ????. Would not recommend this company to anyone.