I like the fact that they gave me a very competitive quote. On top of that, I am earning weekly rewards, which is a definite bonus. The weekly rewards encourage me to drive well, i.e., within speed limits, smoothly, etc., which I think is making me a better driver in the process. On the downside, if you are inclined to speak to someone, I am not sure how easy it is to actually pick up a phone. However, they are available and very responsive on Live Chat, so I haven't really had the need to call them up. Also, haven't had the need to make a claim - thankfully, and hopefully it will stay that way. So, can't comment on that side of things.