This insurance company is appalling. I have had recurrent problems from this company from the start. Firstly I was not notified at all about the iBox as I used a price compare site to compare all the insurance companies and it did not say in the policy anything about the iBox. I found out about it when they rang me up to book 'installing' it. The installation was fine but when I went to check my driving score about 2 weeks later it said I was doing no miles at all. They had not at any point notified me of this. I had to ring to myself and arrange for it to be fixed in the fear it would affect my insurance. Originally they thought it was a computer issue but after about 2 weeks they notified me it was the box not working. I then had to arrange for the box to be properly fitted a second time. Secondly, they wanted copies of my driving licence and PDF counter part 3 times because they 'lost it' on an email! when I tried to reason that I had already sent it to them twice they HAD to have it again. Thirdly, with their 'carrot card' there was no information about how to obtain it. I emailed them about this and they sent me one in the post but you need a pin to actually work it and this was not supplied at all. Now 6 months into my agreement they want proof of 2 years no claims in 7 days or £410.51. If I do not comply with this they are threatening to cancel my policy. I do not recommend this insurance company at all. Their staff are both incompetent and rude and their whole company is very unprofessional as whole. I have never had an apology or compensation for any of these issues. Needless to say I will not continue as a customer when my insurance is due for renewal.