Appalling ! Had a phone call for box installation my only day off for that week was a Friday which they said they couldn't do so would have to be the Tuesday that I work , said they could fit it at work which is not doable for me as I work at a secure hospital and can't have random people coming in and out. Had to have it that day or they said would run over my 2 weeks so had to take a day off work as was just told it would be fitted sometime in the afternoon which was very helpful. I can deal with all that but what really tipped me over the edge was the fact the man who fitted the box left my cream seats filthy and damaged my steering!! When I went to use the car it made all kinda of knocking / grinding / popping noises when I steered ! Another man came out to fix it a couple days later so had to find transport to work that day and leave my mum to sort it all out. Man re installed the box and admitted it was there fault and hadn't been fitted correctly yet I haven't been offered any compensation for it ! Only compensated 10 pounds to clean dirty seat myself which I only got after having to chase it up! The amount of hassle and aggregation for the amount of money paid for insurance is beyond a joke