I've had problems with the insurer from the get go! My box had to be replaced as the didnt fit it properly... It then wasn't switched on for a week. The readings it was giving off were ridiculous for example reading that I had been driving from 18:00 (the time I get home from work) to 07:30 (the time I leave for work). And then to top it all off after my first quarter my dash read I would be awarded around £40... However when it came to the day I was awarded nothing and was told I wasn't getting anything either. I disputed and after 3 weeks am still waiting for a response. The only reason I didn't give one star is because the price of the insurance was very affordable for me.