I am fast approaching the end of my first year of driving and I have to say, Carrot Insurance have not made this new experience pleasant or easy. The staff are all lovely and helpful so I can not fault them. However, expect to wait on hold for up to and in excess of half an hour to be connected to their call centre. They also have restricted opening hours which means for people like myself who work 8-5, and commute for an hour either way, it is almost impossible to speak to a human, rather than a computerised, automated message. The prices for top up miles I also find extortionate. The company is aimed at new drivers - typically I assume 17-20 (approx.) I am an apprentice so am already struggling to pay the £1400 policy, without then requiring to pay out almost £300 on top of that for excess miles! When I had exceeded the miles, I was not notified by text or email, or a phone call I was simply sent a letter giving me 7 days before they'll cancel the policy. I may well have had an email but I am none the wiser as I have called 3 times to have my email changed over, yet it still hasn't been. Super upset and disappointed by my entire experience. Despite the intial upfront price sounding promising, I have been charged extra meaning I could have afforded a non-telematics policy! Poor way to run a company.