All went well at the start, documents sent, box installed hey presto I’m on the road ! After just a week the APP stopped updating – several calls & e mails to the support department for help – 4 weeks later still the box isn’t working. Not a problem as such but how will they work out the rewards ??? Reading some of the other reviews I was not aware of any night time curfew – I’m sure I read something before taking out the policy that there was no restriction. Customer service could be improved significantly There should also be an agreement that whoever is paying for the insurance (normally the parent as it cost so much for new drivers) should be allowed to discuss any concerns with the company.