Customer service is absolutely disgraceful. Wouldn’t recommend this insurance to anyone. My partner had his blackbox fitted, 2 days later received an email saying it has been cancelled all because he didn’t answer the phone when he told them he works unsociable hours and was at work. They cancelled his insurance the night before but didn’t revive any notification about this till the following day at 10am. Been sent through so many customer support people. None of which seemed like they knew what they were doing. Unhelpful and absolutely a disgrace So much for “we aim to treat all customers fairly”