I have found Carrot to be an okay company this far however, I have had a few minor problems with them. Firstly when arranging my black box to be installed I received the confirmation text which had a different time and date to which I had agreed on the phone with one of the engineers, this problem was quickly sorted out by giving Carrot a call. Another problem I have had and from reading other reviews a lot of other customers have had the same problem, the Carrot Card. The Carrot Card takes a very long time to arrive after your first quarter as it almost took 2 months for mine to arrive. Another bad point about this company is the waiting time to speak to an actual person on the telephone. Apart from the above I have had no other problems with my insurance.