Overall excellent company, Haven't needed to phone about any issues. The customer service I have experienced was better than I expected, the man who installed my black box was very nice and friendly and when I asked questions about it he was very helpful and polite whilst explaining. The reward system for good driving is very inventive, I like how they send you a card with the money you earn loaded on to it which you can spend anywhere. The 1 and only fault I have with them if the 'usage' part, other than that excellent company. Highly recommend and have recomended to friends and family currently learning to drive.