Pricewise Carrot is a great insurance provider for young motorists. However, their customer service is horrendous!! We insured my son through Carrot and he had his telematics box fitted. The app was downloaded and all seemed well...then his average scores of 9.2 started to go down...even when the car was sat on the drive at home!! As well as duplicate journey readings and phantom journeys!! We've rang Carrot 4 times now and recorded the calls..every time we have been PROMISED a call back from the IT team. Guess what...NO CALLBACKS at all and his box is still giving false readings!! I will be ringing and recording my next call today! The results will be posted on here for you to see....