I don't even know if i could rate this company a 1/5, if it was an option I wouldn't give it a star at all, that is how disappointed I am. My first issue is that the staff members are rude and obnoxious and don't actually want to help if you have a problem. Secondly my premium has gone up 3x and I am now paying over three thousand pounds for my car insurance, and get this my score on the app is good and I also haven't had an accident since being with Carrot. This company is a rip off and I would tell anyone to stay well clear. I am cancelling my insurance with them I am that disappointed! Not helpful one bit and I can honestly say I will never go near them again. The Carrot card is also a load of rubbish my account said i would receive 70 pounds for good driving I received 50 pounds instead! Not Happy.