I wouldn't even rate this company a star. I'm a new customer and only am because it was the cheapest one I could find but its so much hassle. Any other company you put your details and its sorted but not with carrot you have to send a picture of every detail about you and your car. You have to download the app (or else they cancel your policy) you choose a certain amount of miles a year and you can't do any more than that, you get charged if you do. Once you've sent the pictures they require they continue to send more emails for more photo evidence and if you don't once again they threaten to cancel your policy. It's ridiculous.