This company is a joke. I was 17 when I passed my test having been offered carrot as the cheapest quote of £3,700 on a 1 litre Citroen. I took it. They fitted my black box whilst my car had tints and alloys, anyway accept loosing points for staying out after 11 being the only downfall as my second year renewal came up carrot again was cheapest. I took the policy paying 1,600 in one payment. Having to have a black box again they came to install it and refused due to my tints and alloys yet I had them from when I purchased my car. They threatened to cancel my policy so i removed the alloys and window tints. On the last day carrot allow the black box to be installed before cancelling the policy no insulation person turnt up. I called up numerous times to be told the system was down, I waited in all day and they did not turn up!!! I yet again contacted them for them to tell me at 4pm the engineer won't be making it and they will be booking me in again for Thursday. RIDICULOUS. The company is a joke. Pls save ur money and stress and go elsewhere. So unhappy with the service