Fairly straight forward, they give you all the information you need when you take out your policy, hard to get in touch via the phone, however I've found the emailed responses are perfect. The app is easy enough to use and gives me some good tips (it definitely makes me feel more confident about my driving since I have only passed my test a month). All and all I could not complain. The only downside to having a box fitted is even though my speed and usage are always +10, I get marked down a lot for my usage but unfortunately I have busy life and need to use my car more than 4 times a day, if they could give you an option to choose how many short trips you use on average a day this would help my overall score.