I was told my black box fitting would be a PM appointment on the 3rd of June, which was my deadline day which I think it's quite odd in itself, they should have extended the deadline as there could have been a problem. And there was. I was then contacted the day before my appointment to tell me it would be an AM appointment, so the hours extra I'd worked throughout the week to get home in time for my appointment was all pointless, so I was now stuck unknowing what to do.. So I contacted the company and asked how we could get around this, and they asked whether they could do it at work which would have been perfect, though I work somewhere with an MK postcode, which is a different engineer who could only come on the 9th of June, surprise.. That's after my deadline day, which isn't my fault. So in the end I have to book a half day off at work to stay home for the AM appointment, only for the guy to tell me he can't fit it because my alloys are not standard, despite the fact that the size and profile are in the manual as an option for the Fiat, this isn't entirely their fault as I could have changed them, but as they were in the manual I thought they'd be okay. So he leaves me saying I'll get a call tomorrow, and I'm completely in the unknown with where my policy stands, as it's the deadline and I don't have the telesmatics box fit, I'm guessing Im uninsured? But I don't know because I wasnt contacted by the company. So I ring up myself.. I explain my problem to the women, and she sends me to another member of the department, where I was put on hold until the offices closed, so I couldn't speak to anyone. Today has now come and there offices are closed and I haven't received a phone call, as the man said I would. So I still don't know where I stand on valid insurance. Not happy with this company at all.