Dreadful company, attractive to young drivers with their cheaper than other companies policy, but beware if you make any changes during your policy be prepared for the costs involved. We moved house within the same postcode area and its considered low risk (Cat A) and my sons monthly payment went from 141 pounds a month up to 280. He also had to purchase more miles which then sent it up to 376 a month. To date we have had no communication from the company of the amendments to his policy, so purely based on what the girl on the end of the phone said and nothing to back up the changes, they have just taken 376 out of my sons account. Telematics box seems to work when it wants to, driving scores make no sense at all i.e same journey one day can score a 10 and the next day can be a 4 even if driving style is the same and No sign of the promised reward card. He has been waiting since January for that. As a parent I am absolutely fuming not many 18 year olds can pay near enough 400 a month for insurance. The initial premium of 1500 pounds is now going to cost him just under 4000 when the policy finishes! Call them and you are just on hold for a lifetime and the service is equally poor. Choose wisely as you only get what you pay for