Awful. Avoid completely. I chose this company as a young driver myself I found the best deal to be with carrot. What a huge mistake that was. I would not recommend anyone. They find any way to get money out of you. First of all the installation of my black box was around Christmas time and there was lack of spaces so this meant that I was outside my time limit and my policy would be cancelled. I phoned carrot about extra time and was passed on the the installers of the device the company who fit explained that I could have extra time and arranged a date however they explained that it should've been carrot who called and not myself. Customer service at carrot do not have any knowledge anytime I was calling I would be put on hold in order for them to ask someone a question. I was insured on my old car then upgraded to another and was charged £400 for this. Then the limitation of miles?!! I was not aware that when my policy started I would only be limited to 8000 miles in a year. It wasn't until I received a notice of cancellation email informing me if I didn't purchase "top up miles" then my insurance would be cancelled! To be able to send this email to a young person is horrific they do not know the panic that I faced. Not only have I received this email just the once it will not be 3 times. The price they pay for these "top up miles" is horrific at minimum for 1000 extra top up miles is around £90 they charge an admin fee of around £50. Oh and don't even think about getting through to them if you only have 10 minutes to spare customer service queue is almost an hour long each time you call. Aiming at young drivers is a way for them to get customers. I honesty cannot say a good words about this company. By having a "reward scheme" is only a measly way to attract customers when in reality you will end up having to put more money back in to the company than first quoted. I feel sorry for anyone who has been sucked in by carrot. DO NOT USE. MONEY GRABING.