Avoid at all costs. Black box is very temperamental and stops working when it feels like it. Cannot get through on the phone without waiting at least 30 minutes. Had a problem with the windscreen and carrot arranged for a company to contact me. When my son took his car to be repaired they demanded the full amount because they had never heard of my insurance company (carrot is just the broker). Carrot told me to pay it and claim it back from them. I'm still waiting and have now cancelled the policy. The worrying thing is carrot claimed they have no idea who contacted me to fix the windscreen - it must be a psychic company who can sense when a carrot customer asks for it to be done...........